Frequently Asked Questions

By boat from Cartagena (La Bodeguita pier, gate 4; departure 9:00 a.m., about 2 hours) or from Tolú (departure 12:00 p.m., 1 hour). Cartagena and Montería have daily flights; Rápido Ochoa and Expreso Brasilia buses reach Tolú–Coveñas. Book your boat spot with the hotel.

The current fare per person and route from Cartagena and Tolú is being officially confirmed by the hotel (the previous site published different figures). Message us on WhatsApp and we'll confirm it instantly. Children age 3 and up pay for transport.

Yes. Isla Múcura lies within the Corales del Rosario y San Bernardo National Natural Park, and a one-time entrance fee per person is paid at the pier (in Cartagena, at La Bodeguita entrance #1). The current amount is being confirmed.

A maximum of 8 kg per person plus one carry-on. Pack only what you can carry: swimwear, sunscreen and little else. If you need to bring more, let us know in advance.

In Cartagena, at 8:00 a.m. for check-in and the park fee payment (the boat departs at 9:00 sharp). In Tolú, at 11:00 a.m. at the Múcura Express office (departure at 12:00 p.m.).

Yes, every day, weather permitting. Without a reservation we can't guarantee a spot.

Check-in from 1:00 p.m. The exact check-out time is being confirmed (between 9:00 and 10:30 a.m. depending on the source); we'll confirm it when you book. If you arrive earlier you can leave your luggage at reception and enjoy the island.

Yes, but you risk finding no availability and having to leave the island. We always recommend booking in advance.

Yes. For children we recommend Villa Oasis (shared pool), the Family Cabins or the oceanfront Family Bungalow. The Elevated Deluxe Kiosk does not admit children, and the Elevated Suite Kiosk does not admit children aged 0 to 8. There is a Kids Club.

There is no public pool. Some room types have a private pool (Deluxe Pool Bungalow, Pool Villa, Family Pool Villa), and the Oasis Villas share one pool among 7 villas. The sea in front of the hotel acts as a natural pool thanks to the coral barrier.

Yes, there is wifi for guests. Cell signal is weak across much of the island; the carriers the hotel reports having coverage are Claro and Tigo. There are no ATMs: bring cash.

ID card or passport for every guest. For minors, the birth certificate.

The meal plan is the chef's selection, served in courses (starter, main and dessert), with national and Caribbean recipes. During high occupancy it operates as a buffet. À la carte service is also available at Las Palmas, plus room service.

Breakfast, lunch and dinner with a beverage (non-alcoholic), for $249,000 COP per person per day.

Let us know at check-in (or beforehand) and the team will prepare alternatives with chicken, meat, or vegetarian and vegan options.

Yes. The corkage fee is $50,000 COP per bottle.

We are 100% pet friendly. The cost is $60,000 COP per night (VAT included). Breeds categorized as dangerous must wear a muzzle; remember to bring something to pick up after them. On the boat, pets travel held or in their carrier.

Cash at the hotel, bank transfer or deposit to a Bancolombia savings account, or a Wompi payment link for card payments. Booking through the official engine lets you pay online.

Bookings are non-cancellable and non-refundable. Changes are accepted with 20 days' notice, or the booking can be frozen to be rescheduled later. Let us know your situation as soon as possible at [email protected].

You'll receive a confirmation email. If you can't find it, message our reservations line at +57 310 481 8039.

Yes: $420,000 COP per person from Cartagena (groups from 14 people on scheduled dates) and $310,000 COP from Tolú. It includes round-trip boat, a welcome drink, a premium lunch and use of the private beach, with access to common areas, volleyball, soccer and aerobics.

Snorkeling at Bajo Chara ($70,000), night-time bioluminescent plankton tour ($70,000), jellyfish tour ($70,000), kayak ($40,000/hour), paddle surf ($40,000), sailboat ($250,000 for two), water taxi to Tintipán and Santa Cruz del Islote ($70,000), artisanal fishing ($250,000), PADI-guided diving, spa, yoga, gym, Kids Club and walks.

Entry is not permitted for people who are intoxicated or under the influence of substances, nor for weapons. All guests must present identification. Outdoor activities are the guest's own responsibility.